UNIT GROUP 5616 电话总机操作员SWITCHBOARD OPERATORS

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.经营者经营电信交换机和交换机控制台辅助呼叫者建立电话连接，并接收来电查询和故障报告。

技能要求 Indicative Skill Level：

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.本组中大多数职业有技能水平与下面的资历相称。

In Australia:在澳大利亚：

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

AQF证书我，或中等义务教育阶段（ANZSCO 5级水平）

In New Zealand:在新西兰：

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

新西兰注册1级资质，或中等义务教育阶段（ANZSCO 5级水平）

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

一些职业短短的在职培训，可能除了或代替正式的资格要求。在某些情况下，没有正式资格或在职培训可能需要。

主要职责 Tasks Include：

• operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls

•操作交换机和主机连接，按住，转移和断开的电话

• responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties

•提供信息，如电话号码，回应电话查询区号，通话费用，时间延迟和服务的困难

• investigating operating system problems and informing maintenance services

•调查操作系统问题并通知维修服务

• alerting emergency services when required

•预警应急服务需要的时候

• recording details and determining charges for designated types of calls

•记录的细节和确定调用指定类型的指控

• may monitor the efficiency of systems and maintain service sampling records

•可以监视系统的效率和维护服务采样记录

Occupation:职业：

561611接线员Switchboard Operator

Alternative Title:备选职业：

Telephone Operator电话接线员

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

经营的电信交换机和主机辅助呼叫者建立电话连接，并接收来电查询和故障报告。

Skill Level: 5技能要求：5