1414 接待员 Receptionists

接待员迎接到达办公室，医院和其他部门的人，指引来访者到相应的人或服务区，接听和回应电话，记录信息，安排约会和执行其他文书职务。他们受雇于医院，医疗及牙科办公室和整个公共部门和私营部门的其他办事处。电话接线员也包括在该组。

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.

1414 接待员头衔范例 Example Titles

接听服务人员 answering service operator
预约店员 appointment clerk
业务受理员 business receptionist
牙科接待员 dental receptionist
接诊员 hospital admitting clerk
医疗接待员 medical receptionist
办公室接待员 office reception clerk
招待员 receptionist
总机接线员 switchboard operator
电话接线员 telephone operator
电话服务助理 telephone service assistant
telereceptionist telereceptionist
长途话务员 toll operator

1414 接待员主要职责 Main duties

以下是本单元组职业的主要职责总结：The following is a summary of the main duties for some occupations in this unit group:

接待员迎接来办公室和其他机构的人，引导他们到相应的联系人或服务区，亲自通过电话提供一般信息，并可能执行文书职务，并保持前台安全和安全访问列表。
Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.

医疗和牙科接待员迎接患者，用手工或电脑系统安排约会，，接收并记录服务支付情况，引导病人到相应的区域。
Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

医院接诊员采访患者以获取和处理医院和医疗服务所需的病人信息。
Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.

电话接线员管理电话系统，推进和完成客户来电，如长途电话，缴纳电话，手机无线电/电话和人对人电话，安排电话会议，为残疾人士提供中继电话服务，亦可计算和记录计费信息。
Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

总机接线员管理电话系统或交换机以回答，放映和推进电话，记录消息，并提供所需要的信息，并可以执行文书职务。
Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.

接听服务接线员接听电话并记录和传递信息。
Answering service operators answer telephones and record and relay messages.

各种机构和商业设置的接待前台引导顾客到相应的区域，记录预订，处理信用卡检查，收取款项，出具发票，安排旅游预订和处理紧急情况。
Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

1414 接待员任职要求 Employment requirements

通常需要完成中学学业。
Completion of secondary school is usually required.

接受在职培训。
On-the-job training may be provided.

1414 接待员附加信息 Additional information

有些的接待员必须能双语或多语履行职责。
Some receptionists are required to be bilingual or multilingual to perform their duties.

随着经验积累，可能晋升为主管。
Progression to supervisory positions is possible with experience.

1414 接待员其他分类 Classified elsewhere

911调度员（调度员） 911 dispatchers (in 1525(1525) Dispatchers )
酒店前台文员 Hotel front desk clerks 6525(6525)
其他客户和信息服务代表 Other customer and information services representatives 6552(6552)
主管，总经理办公室和行政支持人员 Supervisors, general office and administrative support workers 1211(1211)

1414 接待员职称头衔 All titles

接待店员 admitting clerk
接听服务接线员 answering service operator
预约店员 appointment clerk
业务受理 business receptionist
充电运营商 - 电话系统 charge operator – telephone system
行政电话接线员 chief telephone operator
店员总机接线员 clerk switchboard operator
店员，医院接诊 clerk, hospital admissions
收集调用运营商 - 电话系统 collect call operator – telephone system
牙科诊所接待员 dental office receptionist
牙科接待员 dental receptionist
医生的办公室接待员 doctor's office receptionist
急诊接待员 emergency admitting clerk
前台文员（酒店除外） front desk clerk (except hotel)
入院业务员 hospital admissions clerk
医院承认店员 hospital admitting clerk
医院的接待员 hospital receptionist
信息前台服务员 information desk clerk
国际交易所运营商 - 电话系统 international exchange operator – telephone system
长途电话运营商 long distance telephone operator
邮件和消息分发店员 mail and message distribution clerk
医疗诊所接待员 medical clinic receptionist
医疗办公室助理 medical office assistant
医疗办公室秘书，接待员 medical office secretary-receptionist
医疗接待员 medical receptionist
办公室接待员 office reception clerk
办公室接待员 office receptionist
运营商 - 电话系统 operator – telephone system
运营商，交换机 operator, switchboard
运营商，电话接听服务 operator, telephone answering service
接待员 reception clerk
前台文员，办公室 reception clerk, office
前台文员（酒店除外） reception desk clerk (except hotel)
招待员 receptionist
接待员，医院 receptionist, hospital
接待员，医疗诊所 receptionist, medical clinic
接待员店员 receptionist-clerk
接待员秘书 receptionist-secretary
接待员总机接线员 receptionist-switchboard operator
接待员电话运营商 receptionist-telephone operator
接待员打字员 receptionist-typist
秘书，接待员，医疗办公室 secretary-receptionist, medical office
服务助理 - 电话系统 service assistant – telephone system
总机接线员 switchboard operator
总机接线员，办事员 switchboard operator, clerical
电话应答服务运营商 telephone answering service operator
电话业务员 telephone clerk
电话接线员 telephone operator
电话运营商，长途 telephone operator, long distance
电话服务分析师 telephone service analyst
电话服务助理 telephone service assistant
telereceptionist telereceptionist
长途话务员 toll operator
语音通信系统的操作员 voice communication system operator