1411 办公室支持工人 General Office Support Workers

办公室支持工人准备信件，报告，报表及其他材料，操作办公设备，接电话，核实，记录和处理表格和文件，如合同和申请书，并按照既定程序执行一般文书工作。他们受雇于公共部门和私营部门的办公室。

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

1411 办公室支持工人头衔范例 Example Titles

行政文员 administrative clerk
飞机记录员 aircraft records clerk
文件和分类店员 file and classification clerk
档案员 filing clerk
一般上班族 general office worker
医疗记录员 medical records clerk
办公室助理 office assistant
办公室文员 office clerk
记录归档系统的店员 records filing-system clerk
技术记录员 technical records clerk
医院病房职员 - ward clerk – hospital
保修店员 warranty clerk

1411 办公室支持工人主要职责 Main duties

一般办公室支援工人执行部分或全部下列职责：General office support workers perform some or all of the following duties:

准备信件，报告，报表，表格，演示文稿，应用程序和来自便签或录音电话的其他文件
Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone

回复电话，亲身或电子查询或转发到合适的人
Respond to telephone, in person or electronic enquiries or forward to appropriate person

向员工，客户和公众提供有关公司或程序规则，规定和程序的大致信息
Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures

影印和整理文件以备分发，邮寄和备案
Photocopy and collate documents for distribution, mailing and filing

根据既定的备案系统，排序和归档文件，按照要求定位和检索归档的文件，并保持存档和删除的材料记录
Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials

手稿或电子档案，目录，邮件列表和数据库的维护和准备工作
Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases

手工或电子处理传入和传出的电子邮件
Process incoming and outgoing mail, manually or electronically

使用传真机或电子邮箱发送和接收消息和文件
Send and receive messages and documents using fax machine or electronic mail

协助行政程序，如提交预算，合同管理和工作时间安排
Assist with administrative procedures such as budget submissions, contracts administration and work schedules

维修库存办公用品，按需要订购耗材，安排维修办公设备
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment

可以执行基本的簿记工作，如准备发票及银行存款
May perform basic bookkeeping tasks such as preparing invoices and bank deposits

可分类，处理和验证收据，支出，表格及其它文件
May sort, process and verify receipts, expenditures, forms and other documents

可以组织其他办公支持工人的工作流程。
May organize the flow of work for other office support workers.

1411 办公室支持工人任职要求 Employment requirements

通常需要完成中学学业。
Completion of secondary school is usually required.

通常需要完成中学或贸易或商业大专课程。
Completion of secondary school or college business or commercial courses is usually required.

1411 办公室支持工人附加信息 Additional information

随着经验积累，有可能晋升到主管或办公室管理职位。
Progression to supervisory or office management positions is possible with experience.

经过额外培训和经验积累，可能晋升到主任级职位。
Progression to officer level positions is possible with additional training and experience.

1411 办公室支持工人其他分类 Classified elsewhere

会计及相关文员 Accounting and related clerks 1431(1431)
行政助理 Administrative assistants 1241(1241)
行政人员 Administrative officers 1221(1221)
法院书记员 Court clerks 1416(1416)
数据录入员 Data entry clerks 1422(1422)
人事文员 Personnel clerks 1415(1415)
接待员 Receptionists 1414(1414)
记录管理技术人员 Records management technicians 1253(1253)
主管，总经理办公室和行政支持人员 Supervisors, general office and administrative support workers 1211(1211)

1411 办公室支持工人职称头衔 All titles

地址形式业务员 address forms clerk
行政文员 administrative clerk
飞机记录员 aircraft records clerk
拍卖业务员 auction clerk
法案分拣机 bill sorter
部门工人，粮食报价 board marker, grain quotations
广播业务员 broadcast clerk
总线终端店员 bus terminal clerk
卡文件管理器 card filer
分类业务员 classification clerk
分类业务员，记录 classification clerk, records
文书助理 clerical assistant
店员，飞机记录 clerk, aircraft records
店员，分类 clerk, classification
店员，一般办公室 clerk, general office
办事员，仪表记录 clerk, meter records
书记员，记录 clerk, records
书记员，记录分类 clerk, records classification
店员，技术记录 clerk, technical records
店员速记员 clerk-stenographer
通信备案店员 correspondence filing clerk
过程统筹 course co-ordinator
信用卡授权店员 credit card authorization clerk
营养学家办公室文员 - 医院 dietetics office clerk – hospital
文件业务员 documents clerk
图纸备案店员 drawings filing clerk
文件和分类店员 file and classification clerk
档案管理员 file clerk
档案员 filing clerk
电影备案店员 film filing clerk
彩车店员 float clerk
一般办公室文员 general office clerk
一般上班族 general office worker
粮食报价部门工人 grain quotations board marker
卫生信息店员 health information clerk
健康记录店员 health records clerk
医院记录店员 hospital records clerk
信息和记录业务员 information and records clerk
初级办公室文员 junior office clerk
邮购店员 mail order clerk
邮购填料 mail order filler
地图店员 map clerk
医疗记录员 medical records clerk
仪表记录店员 meter records clerk
市政府办公室业务员 municipal office clerk
办公室行政文员 office administration clerk
办公室助理 office assistant
办公室文员 office clerk
办公室机器操作员 office machine operator
运营商，办公设备 operator, office machines
订单誊写员 order transcriber
板备案店员 plate filing clerk
派出所业务员 police station clerk
记录分类店员 records classification clerk
记录业务员 records clerk
记录归档系统的店员 records filing-system clerk
记录管理办事员 records management clerk
记录支助办事员 records support clerk
救灾店员 relief clerk
道路店员 road clerk
道路维修员 road maintenance clerk
认购店员 subscription clerk
技术记录员 technical records clerk
票编制者 - 制造业 ticket preparer – manufacturing
打字员 typist
部业务员 unit clerk
公用事业业务员 utilities clerk
实用店员 utility clerk
医院病房职员 - ward clerk – hospital
保修店员 warranty clerk
字处理器店员 word processor clerk